FAQ

Yes. If your customers orders several items with the same product properties, these items can be shipped collectively. For these positions, your shop will offer a shipment voucher.

During the ordering process, your customers have the opportunity to select the option “Combined shimpment”. To do this, select the checkbox “Combined shimpment”. [1]

You can use the function “Copy product” in the shopping cart [2] to create several items of the previously configured item (for example, business cards) and to order these with a corresponding dicoount as a collective shipment. The result is displayed in the calculation overview in the shopping cart. [3]

Alternatively, it is possible to configure the same product once or several times over the calculation page and place it in the shopping cart.

Note
An order with the option “combined shipment” is not triggered to production until the print data has been uploaded to all items.
The delivery date changes for the entire order!

Please, inform within 15 minutes after completion of order our support team Phone (020-34 99 03 68) / support@easyprint.co.uk.
Otherwise, your trial order needs to be paid. Additionally please cancel your trial order directly into your Partner backend.

For callback please hold ready the United Print ID of each order.

Please, inform within 15 minutes after completion of order our support team Phone (020-34 99 03 68) / support@easyprint.co.uk.
Otherwise, your trial order needs to be paid. Additionally please cancel your trial order directly into your Partner backend.

For callback please hold ready the United Print ID of each order.

Your USS Partnershop allows you to produce orders for your customers yourself. To make the necessary settings, switch to the menu Settings / Place of Production in the Partnershop backend. [1]

First, activate the radio button „Some or all products to be produced at my side“. [2] Now select the product for which you want to make the settings. [3] Then indicate your production capabilities: Select the product options you are able to provide (e.g. a certain kind of paper or finishing). [4] Confirm your settings by clicking the button “Go!”. [5]

Only when an order item fully fits your individual settings, the order will be classified as an order for your own production.

Attention
Please consider that for every product attribute, at least one option needs to be selected (even when it’s not displayed in the shop frontend) – otherwise, an order item of this product will never be defined as one for your production.

All product options are offered to their customers no matter where they are produced.

In this case, you can accept or reject complaints claims from your customers – without consulting Unitedprint.

Follow these two steps:

1. Give your customer a new, reduced invoice.
   (Partnershop Backend – menu Orders / Track – select order)
2. Transfer the difference back to your customers.

If you are complaining about self-produced articles, please consider that the calculation basis for commissions charged to you remains the original selling price.

In general, you can operate your own customer complaints management. Therefore, you can accept or reject complaints claims by the customer – without consulting Unitedprint – even if Unitedprint was the producer of the complained goods.

Follow these three steps:

1. Give your customer a new, reduced invoice.
   (Partnershop Backend – menu Orders / Track – select order)
2. Transfer the difference back to your customers.
3. Contact Unitedprint if you want to claim the article at Unitedprint.

Please follow these steps:

1. Switch to the Partnershop backend in the menu under Orders / Track [1] and select the desired order.
2. To do this, enter a search criterion [2] and confirm this with the button”Go!”. [3]
3. Click on the order item in the column “Order item” [4] that is to be cancelled.
4. Within the detail view in the module “Order information” / “State of order”, select “Cancellation” from the dropdown list. [5]
5. Confirm your selection with the button “Save”. [6] The following notification message is displayed. [7]
6. Have the (partial) chargeback of the payment to your customer.

Note
If an invoice already exists for the order you canceled, you must create a separate cancellation invoice for the purchase order or purchase order item and send it to the customer. The details can be found in the section “How do I create a cancellation invoice?“.

Please follow these steps:

1. Switch to the Partnershop backend in the menu under Orders / Track [1] and select the desired order.
2. To do this, enter a search criterion [2] and confirm this with the button”Go!”. [3]
3. Click on the order item in the column “Order item” [4] that is to be cancelled.
4. Within the detail view in the module “Order information” / “State of order”, select “Cancellation” from the dropdown list. [5]
5. Confirm your selection with the button “Save”. [6] The following notification message is displayed. [7]
6. Have the (partial) chargeback of the payment to your customer.

Note
If an invoice already exists for the order you canceled, you must create a separate cancellation invoice for the purchase order or purchase order item and send it to the customer. The details can be found in the section “How do I create a cancellation invoice?“.

To do this, switch to the Partnershop backend and select Orders / Track in the menu. [1] Enter the desired order number in the field “Order number / -item” [2]. Confirm the search by clicking the button “Go!”. [3]

Note
Search requests for orders that have already been completed must be indicated by specifying the order number or the customer number. A general search for all orders is not possible for technical reasons. If you are looking for the customer number, the search result includes both – current and completed orders.

Yes. We keep you informed about the progress of your order in the form of status messages by e-mail to the address stored in the system.

In parallel, you can view the current order status of your orders online at any time. To do this, switch to the Partnershop backend under Orders / Track. [1]

Switch to the Partnershop backend and select Orders / Chart in the menu. [1] Set the desired parameters [2] and start the query by clicking on the “Go!” button. [3] The result of your query is presented to you as a diagram. [4]

In addition, it is possible to print out the query result or export it as an Excel file. [5]

Go to the menu Orders / Track in the Partnershop backend. [1]

Enter the necessary parameters (for example, order number or order date) into the search mask and start the query. Please review the columns “Order number” and “Product kind” in the order detail view. If there are several items for an order, they are displayed underneath each other for the respective order number under “Product kind”.

Yes. If your customers orders several items with the same product properties, these items can be shipped collectively. For these positions, your shop will offer a shipment voucher.

During the ordering process, your customers have the opportunity to select the option “Combined shimpment”. To do this, select the checkbox “Combined shimpment”. [1]

You can use the function “Copy product” in the shopping cart [2] to create several items of the previously configured item (for example, business cards) and to order these with a corresponding dicoount as a collective shipment. The result is displayed in the calculation overview in the shopping cart. [3]

Alternatively, it is possible to configure the same product once or several times over the calculation page and place it in the shopping cart.

Note
An order with the option “combined shipment” is not triggered to production until the print data has been uploaded to all items.
The delivery date changes for the entire order!

Orders received in the Partnershop go through different statuses, which are displayed in the Partnershop backend.

Switch to the order detail view [2] via the Orders / Track menu. [1]

The current order status can be viewed in the module “Order number” [3] in the field “State of Order” [4]. The status update is automatically done in the background.

The module State-History [5] chronologically lists the completed order statuses for an order.

The order status of an order can provide information if an order from the Partnershop can not be transferred to Unitedprint.

Status: Data Input
Data upload – Print data not uploaded
Payment in advance – receipt of payment not confirmed
Payment – Online Payment has not set Clearance

Status: Waiting for Customize-Release
Data upload – Missing new print data after data check

Status: Waiting for Proof-Release
Release – Proof approval of partner shop customer is pending

The following statuses can be displayed for an order.

Notes
¹ If the payment status “Payment in advance” has been confirmed, the print data has been uploaded but the order status “Data input” is still displayed after approx. 15 minutes, please contact the support.
² If the order status “Release Job” is still displayed after approx. 15 minutes, there is usually a payment problem between you as the Partnershop owner and print24. Please contact the support.

Yes. As a Partnershop owner, you have the option of receiving a copy of the order confirmation for a customer order via your Partnershop by e-mail. For this it is necessary that you deposit a valid e-mail address.
Switch to the Partnershop Backend Settings / General. [1] Enter a valid e-mail address in the input field [3] of the module “Order confirmation mails”.[2] Confirm your entry by clicking on the button “Go!”. [4]
From this time you will receive a copy to the previously stored e-mail address for each customer order via your partner shop.

In parallel, you will receive a second e-mail from Easyprint to you as a partner. The e-mail will be sent within about 30 minutes.

Unless the selected payment method is “payment in advance” you don’t need to do anything. The order will automatically be forwarded to Unitedprint. File checks, production, and shippments to your customers will all be handled by Unitedprint. You can track the status of orders in your backend. As soon as an item was shipped, your USS partner shop sends a shipping confirmation mail to your customer including the invoice document.

All of this happens without any involvement on your side. However, since Unitedprint will never directly contact your customers, you should be available for queries of customers or Unitedprint.

In case the selected payment method of an order is “payment in advance”, you need to check whether you have received the payment and release (mark as “Paid”) the individual order items. Only then the items will be forwarded for production.

To ensure that an order is delivered at the indicated delivery time, an order must be triggered by 11:00 CET / CEST at the latest and the print data upload must have been completed. This applies if the order is placed on a weekday (Monday-Friday).

For orders which have not been received by this time, the indicated delivery date shifts by + 1 working day.

Please, inform within 15 minutes after completion of order our support team Phone (020-34 99 03 68) / support@easyprint.co.uk.
Otherwise, your trial order needs to be paid. Additionally please cancel your trial order directly into your Partner backend.

For callback please hold ready the United Print ID of each order.

Yes. As a Partnershop owner, you have the option of receiving a copy of the order confirmation for a customer order via your Partnershop by e-mail. For this it is necessary that you deposit a valid e-mail address.
Switch to the Partnershop Backend Settings / General. [1] Enter a valid e-mail address in the input field [3] of the module “Order confirmation mails”.[2] Confirm your entry by clicking on the button “Go!”. [4]
From this time you will receive a copy to the previously stored e-mail address for each customer order via your partner shop.

In parallel, you will receive a second e-mail from Easyprint to you as a partner. The e-mail will be sent within about 30 minutes.