In general, you can operate your own customer complaints management. Therefore, you can accept or reject complaints claims by the customer – without consulting Unitedprint – even if Unitedprint was the producer of the complained goods.
Follow these three steps:
- Give your customer a new, reduced invoice.
(Partnershop Backend – menu Orders / Track – select order) - Transfer the difference back to your customers.
- Contact Unitedprint if you want to claim the article at Unitedprint.
Category:
Production